The following conditions apply to your digital product purchases within the scope of your consumer rights.
Under the Consumer Protection Law No. 6502, you have the right to withdraw from the contract within 14 (fourteen) days from the date of purchase without stating any reason and without paying any penalty. The withdrawal period begins on the day the service is purchased.
Under Article 15/ğ of the Distance Contracts Regulation, the right of withdrawal expires for digital content and services performed instantly in electronic environment if performance has begun with the consumer's approval. Since digital product accesses purchased through Miozoa (account credentials, license keys) are delivered instantly, the right of withdrawal is not applicable after delivery.
If the purchased product has not been used and access credentials have not been viewed, you can request a full refund within 14 days. If the product has been used or access credentials have been viewed, no refund can be made. If the product is not working due to a technical issue, our support team will first try to resolve it; if unresolved, a refund will be issued.
Submit your refund request to destek@miozoa.com with your order number. Your request will be reviewed within 3 business days and the result will be communicated to you. Approved refunds will be reflected in your account within 7-14 business days depending on your payment method. Credit card refunds may vary depending on your bank's processing time.
For annual subscriptions, no partial refund is made for the remaining period if canceled before the commitment period ends. You can turn off automatic renewal from your panel to cancel subscription renewal. Cancellation does not affect your access until the end of the current period.
For cancellation and refund requests: destek@miozoa.com